it's not a country club membership, it's not government secrets, it's an app that runs on Windows and helps you to use your purchase as it was intended, and with no Google skills at all, it can be found pretty easily. So I just don't understand why the 'haves' act so high and mighty to the 'have nots' when it comes to this software. Nothing is hard to find on the internet, so i've found the software since I posted my question - found several versions of it and settled on the MX3000 Editor with Live Update enabled. If I'd known that relationship existed, i'd have paid a little more to buy from Tweeter and then probably have been more pissed off, because I've read from a boatload of people who bought at Tweeter (or similar) who have the same problems I do having bought off eBay. So I picked URC because it came with the programming software, and at the time I had no idea of their agreement with their resellers, and no one told me that fact then, not even the authorized retailer where i first saw the device in use. When i bought the URC, I was replacing a Crestron system because I got sick of having to pay someone $200 to come to my house to change a button behaviour every 3 months or to add a device.

Unfortunately it is useless advice by the time someone is to the point of having the option of buying from an authorized reseller because they already own a device they can do nothing with. Buying from eBay at 50% off msrp is NOT an authorized dealer. Which requires purchasing from an authorized dealer. Because anything programming via CCP is a 'custom installer' line of products. Why? Because they will be tech support if needed. They have the say weather you get it or not. Buy from someone who is authorized and ask for it. Stop complaining about not getting software.

For those who buy URC remotes via an unauthorized seller.

Urc mx 780 software download